TERMS & CONDITIONS

Before you start using our website, you're obligated to make yourself familiar with its terms of use. We've done our best to make sure below rules are simple enough and easy to understand for everyone using our website:

General
Site Content
Sell/Return
Shipping
Special Offers/Sale
3D Printed Products (Disclaimer)

Copyright/IP protected data 


General
 

Blue Box Goblin provides in house, ready-made 3d printed and digital products, wide range of 3d filaments, 3d printing and 3d modelling services. Most of the products are made to order with optional personalization request. In order to purchase our products or services, you declare, and must be able to provide age certification document if requested, that you are of lawful age to make a legal agreement. Any accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms & Conditions, then you should discontinue access or use of the Site. Please read this Agreement carefully before proceeding. In order to use our services or purchase our products, you are responsible for providing: full name, address, email, phone number and any additional details required to proceed. We do not require an account to use our services or purchasing products, however, we are able to provide this optional and we would recommend it as a much more secured option. To find out more about data collection and usage, see our Privacy Policy.

You authorize Blue Box Goblin to communicate with you, via an email address provided, until order completion. You have right to cancel your order. To do so, you must comply with the terms of Sell/Return. While Blue Box Goblin strives to provide accurate product, service and additional information, pricing or typographical errors may occur. We reserve right to correct these errors on the Site, Social Media, Etsy and/or Treatstock, we are not responsible for any loss or damage caused to you, or any third-party, by any incorrect information found and/or errors occurred during the visit on Site, Social Media, Etsy and/or Treatstock.
A failure to comply or violation of any term of the Terms & Conditions as determined in the sole discretion of Blue Box Goblin will result in an immediate cancellation of your ordered services or products. Any loss or damage caused, by these actions, to Blue Box Goblin will be recovered from you, by deducting money from already made payment or via legal channels.
All prices are indicated in corresponding currencies. If you do not choose to pay in the shown currency, the currency conversion will be handled by our payment service provider.  The price quoted on Site, Social Media, Etsy and/or Treatstock may/may not include shipping costs, sales tax or VAT (if applicable), but excludes import duty or taxes (if applicable). However, duty, tax and brokerage fees may be levied upon importation, depending upon the destination country of your order. Shipping charges indicated by us are only for the carriage of your order and do not include these additional charges. You may want to contact the customs authority of the destination country of your order to learn more about the applicable duties and taxes. For more information about how we proceed (see Shipping). We reserve right to change prices at any time, but changes shall not affect the orders for which payment was confirmed.
Blue Box Goblin can advise you about properties of selected products and their purpose, however, when selecting products, you act at your own risk. We are not responsible for your choice, fitness for purpose or expectations, the applicability of the product for any purpose, or the use of products in any region.  In order to improve your experience, we are trying to show every product in different colours (if available). However, the images of products from certain angles may be in one colour only. The colour of the finished product may differ by several shades from the colour shown in the picture, depending on screen resolution and settings. We do our best to set the colours of our products and materials as accurately as possible. However, the perception of colour can be subjective and may differ from person to person.  Additionally, we use a different material supplier, therefore we are unable to guarantee no difference in colour of offered products.Blue Box Goblin offers two different types of 3d printing services, DLP/UV-LCD and FDM, proceeded via the Site or Treatstock.
We reserve right to make changes to any products or services, and their description, without notice for any reason. We reserve the rights to close, remove, replace or temporarily terminate any services and products, without notice for any reason. We are obliged to examine all attached documentation provided, by you, before confirming the order (or before submitting our own commercial proposal - accepted by you upon payment).
You are obligated to pay in full, or partially, whichever applies, for our products and/or services, before we proceed your order.While browsing the Site, you may choose the product or service offered in one of available materials and colours. Blue Box Goblin will then do their best to complete the order in that material and colour, but cannot guarantee completion of order in requested material and colour.
During the checkout process, the Site allows you to select a delivery method, including all the necessary information; at the final stage, the Site shows the total cost including all fees. You shall agree to the Terms & Conditions, and pay for your order using the chosen or available method. Orders will be proceeded in specified, in product description or agreed during the quotation process, time frame. We reserve right to extend proceeding time in case of equipment fault, material unavailability or any other circumstances caused by third-party, which may occur and could have a direct or indirect impact on business health.
We are not responsible for any loss or damage caused to you, or any third-party, by these occurrences, as they cannot be controlled by us. We reserve right to refuse providing services or sell products s if they may be used for any illegal or unauthorized purposes that could violate any laws and regulations. We reserve right to refuse to sell any products or services at any time, without notice for any reason. We reserve the right to reject your order without explanations, and refund the money fully or partially to you via the method which it was paid, by our sole discretion. 
Buying downloadable file, you(s) agree as follows.
We offer direct download from our store. Files will be compressed to .zip format and will require extracting after you download them. File(s) will be available to download after payment completion.
Custom file(s). Your email will be your access ID and link will not work with other emails, therefore you have to make sure email's correct and you can access it. If you found error with your email after payment completion, please contact us immediately using the contact form. We can only correct it before we send you a link. If we send you a link before you find an error, the order will be marked as a completed and your right to make corrections voided. We are not responsible for any errors made by Customer. For more information see Sell/Return.
Link with the file(s) access will lead you to third-party website, Dropbox, WeTransfer or GDrive. This is the most secure way of transferring file(s) we can offer and you shall agree to use it. If you cannot find an email with link, please check your Spam folder. If it is not there, please contact us immediately and we will re-send it. Custom downloadable file(s) are subject of time frame agreed between you and us, and may vary depends of it/their complexity. Link with access to your files remain valid for 7 days.  After that period you will have to contact us directly to obtain access again. Bear in mind if you decide to use different email address, access to file(s) will not be granted. We accept payments via PayPal, credit and debit card or bank transfers. Each payment method will be proceeded securely via chosen payment operator's site. Cash payment is only considered for pickup only transactions, but cannot be guaranteed.
In the event that we cannot process your order, we will fully return your money back to your card or account. In the event that we determine that the product is not of sufficient quality, we may fully or partially return the money back to your card or account. If you detect an error in your order after the completion of the payment process, you should immediately contact us via the contact form to correct it.
We offer delivery services of independent companies such as RoyalMail, ParcelForce, DPD, Yodel or DHL.
Postage fees will be calculated in accordance with their price list. More information can be found in Shipping.
The Site may contain links to other sites. We are not responsible for the content and availability of these sites. Each of these have their own terms and conditions, please read them carefully. 

You hereby agree to indemnify and undertake to keep Blue Box Goblin and its affiliates, distributors, suppliers, contractors, and their employees unharmed from and against any liabilities, losses, costs, damages, and expenses (including, without limitation legal expenses) arising from or relating to, any claims that you have breached in the provisions of these Terms and Conditions.
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
i.Strike, lockout or other forms of protest.
ii.Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
iii.Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
iv.Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
v.Inability to use public or private telecommunication systems.
vi.Acts, decrees, legislation, regulations or restrictions of any government or public authority.
vii.Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
It shall be understood that our obligations deriving from contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfill our obligations by virtue of the Contract despite the situation of Force Majeure.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT BLUE BOX GOBLIN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COMPENSATORY, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF INCOME, PROFITS, CONTRACTS, DATA, OR OTHER INTANGIBLE LOSSES OF ANY KIND WHATSOEVER RESULTING FROM THE USE OF, OR INABILITY TO USE OF OUR SERVICES AND/OR PRODUCTS.  IN NO EVENT SHALL BLUE BOX GOBLIN OR OUR DIRECTORS, EMPLOYEES, PARTNERS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES, OUR PRODUCTS OR THIS AGREEMENT, HOWEVER ARISING, INCLUDING NEGLIGENCE.    SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  

The use of the Site and the product and service purchase contracts through the said Site shall be governed by United Kingdom law. Any controversy that arises or is related to the use of the Site or said contracts shall be subject to the non-exclusive jurisdiction of the United Kingdom courts. If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognized in any applicable legislation in this area. Contact information. If you have any questions regarding these Terms & Conditions or products or services, you can contact us using the contact form.
 

Last update: 26.08.21
Created: 06.03.19

 

Site Content

  1. Blue Box Goblin is sole proprietor of all designs presented on https://www.blueboxgoblin.co.uk/.

  2. Any of products and designs created by Blue Box Goblin shall be for personal use only.

  3. You shall not sell, derivate, trade, exchange and/or use these to: promote your business and/or include in other commercial activities at any form (3d printable file, 3d printed object, photographs, etc.) without , priory obtained, written consent and appropriate license.

  4. Any of Blue Box Goblin’s designs available via, in example, but not limited, Thingiverse or MyMiniFactory, are under certain license. Please make yourself familiar with it content here.

  5. Breach of above will result in legal actions against you.

 

 

 

Last update: 26.07.19
Created: 04.03.19

Sell/Return

We gladly accept returns, exchanges and cancellations:  

  1. Contact us within: 30 days of delivery

  2. Ship items back within: as soon as possible to avoid delays with your refund

  3. Request a cancellation within 24h hours of purchase (does not apply to digital downloads and items confirm as in progress)

 

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective:
 

  1. Custom or personalized orders

  2. Perishable products (like food or flowers)

  3. Digital downloads (See 3D Modelling)

  4. Intimate items (for health/hygiene reason)

  5. Special offers/Sale (See Special Offers/Sale)

  6. 3D Printing on demand

Conditions of return and refunds
 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds are usually issued within 3-5 working days after the item's return confirmation.

 

Late Cancellation

Cancellation of 3d printed service after payment notification will result with partial refund, but it depends on stage of order processing and it type and we will use it to cover loss in material, time and additional costs. Postage fees, unless item sent, will be refunded regardless. 
Cancellation of ready made or 3rd party products is available until order status changed to shipped and tracking information provided.

 

Item damaged in transit

 

If you have received a damaged item, please inform us immediately. We will require photographs with full description of defect(s), so we could have enough evidence to support your complaint to shipping company. We may also request item sends back, in case if we decide we can fix it, and to proceed with your request, you shall agree to send it back to us. As soon as you supply us with required information and/or evidence, we will produce a replacement. 
See Shipping about exceptions.

 

Lost item

Please ensure you provide us with correct shipping details as we cannot accept responsibility for items being lost or delivered to the wrong address.
If your item(s) got lost or delivered to the wrong address due to shipping company's fault, you shall contact them directly to claim compensation or inform us and we will contact them for you.

Questions about your order?

In regards to the above procedures and additional information, please use the contact form.

Last update: 26.08.21
Created: 03.03.19

Shipping

 

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items or leave a message. Items are usually dispatched within 24 hours from job completion. You’ll receive email when order is ready and another one when shipped.

 

Estimated shipping times

Actual delivery time will depend on the shipping method you choose. We'll do our best to meet these shipping estimates, but can't guarantee them.
"Standard" delivery service - we offer 2-4 day delivery and depends on parcel size or value we will choose a most suitable service provider. "Next working day shipping" available from Monday to Friday only via DHL. Any orders placed via this service and before 4pm will be shipped the same working day. We will provide you with tracking information as soon as parcel sent, please bear in mind that shipping companies may require a few hours to update parcel status on their websites (it usually being corrected over the night.).

Free delivery services are subject of recent promotions and country of destination.

Postage costs

Having customer’s satisfaction as a priority, Blue Box Goblin offer “tracked” and/or “sign for” postal services as a standard. In most of cases price of such service is not or only partially included. Please check each product individually. If you’d like to use alternative shipping methods, please contact us before placing the order. Please note, if you request product to be send insecure way (no tracking number and/or no signature) your rights to refund will be voided if product(s) get lost or damaged (see Sell/Return).


Destination
 

We can ship to any country on any continent as long as there’s no restriction of such service in the UK. Please note that postage charges outside the UK may be higher than the actual cost of items purchased.
Customs and import taxes

Buyers are solely liable for any customs and import charges that may apply. We're not responsible for delays due to CCP (Customs Clearance Procedures).

 

All products are always inspected priory shipment.


 

 

Last update: 26.08.21
Created: 03.03.19 

Special Offers/Sale

 

Special Offers and Sale are provided with selected products only and are subject to stock availability.
Some of the items offered could be refurbished, may or may not have some minor defects and become available due to newer products' arrival.

 

Each of the products listed will have detailed descriptions of its status and defects, if any, to avoid any misunderstanding and confusions. Please be aware that products available via this section are not subject of return/exchange unless damaged in transit (see Sell/Return and Shipping).

 

 

Last update: 26.08.2021
Created: 15.07.19

3D printed products (Disclaimer)

Blue Box Goblin offer products made by the plastic extrusion method, called FFF (FDM) and DLP 3D printing.First one, Fused Filament Fabrication, is a process of creating three-dimensional objects from digital file by adding thin layers of molten plastic one on top of the other until object made. Anything printed are not like injection moulded parts. The surface may show rings, blemishes and other signs of plastic extrusion, however, this is no way deters from the product quality or functionality. The second method, Digital Light Processing, is quite new, however, it’s evolved from 1980s SLA, and it uses projected image to cure the surface of a liquid photopolymer. It's very precise and can produce parts in similar surface quality to injection moulded products.

 

FFF (FDM)

Blue Box Goblin uses and provide ready products made with PLA, ASA, PETG and some flex materials (TPU and TPC). First one is the most common type, however low temperature resistance made it unsuitable for areas with temperature over 50°C as it will distort. PETG resists higher temperatures, however, it’s glass point’s around 70°C. ASA is suitable with temperatures over 100°C therefore is dishwasher safe or can be used for automotive purposes. Flex materials have different temperature properties, hardness and flexibility. They’re mostly used for engineering purposes. We also offer different materials which will be updated soon.

 

DLP/ UV-LCD

Blue Box Goblin uses and provide ready products made with resin photopolymers. With a range of materials to choose from, DLP is a 3D printing technology suited to many different applications, like engineering, dental, jewellery, art, commercially-ready products and board game elements. This method enables us to produce parts with resolutions under 50 microns and provide a smooth surface finish. Some of the products may show some imperfections. Most likely they are supporting leftovers which require additional work. Depends on type of purchasing goods or services we may/may not perform post-processing. Parts classified as a defective will be removed from the order and reprinted immediately. Some parts may/may not come with yellowish discoloration. This is a result of the UV curing process. There's no universal time scale for curing, therefore, we cannot guarantee that discoloration can occur. 

 

Any of 3D printed parts are not suitable for food use unless coated with food safe epoxy resin.
Please keep all plastic parts away from open fire.
Please note it is not recommended to use 3D printed parts in confined spaces that are subject to high temperatures.
Our products are not suitable for children under 3 years old. We reserve the rights to increased age limit with certain products.

Please note, due to several material suppliers, there might be a slight difference in colour between products presented on photographs and items sent to you. Colour samples available on request, postage fee applies.

 

 


Last update: 26.08.21
Created: 06.03.19

Copyright/IP protected data

All customers are required to ensure they have permission to use any digital or physical data, images or any other form of reference before providing them to us. We cannot be responsible for any IP breach if you provide us with false information.
 

Last update: 26.08.21

Created: 10.01.20