General


Blue Box Goblin provide in house ready-made printed and digital products, 3d printing and 3d modeling services. Most of products are made to order or being personalized on request.
In order to purchase our products or services, you declare, and must be able to provide age certification document if requested, that you are of lawful age to make a legal agreement. Any accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms & Conditions, then you should discontinue access or use of the Site. Please read this Agreement carefully before proceeding.
In order to use our services or purchase our products, you are responsible for providing: full name, address, email, phone number and any additional details required to proceed. We do not require account to use our services or purchasing products, and we’re unable to provide this optionally. To find out more about data collection and usage, see our Privacy Policy.
You authorize Blue Box Goblin to communicate with you, via an email address provided, until order completion.
You have right to cancel your order. To do so you must comply with terms of  Sell/Return.
While Blue Box Goblin strives to provide accurate product, service and pricing information, pricing or typographical errors may occurs. We reserve right to correct these errors on the Site, Social Media Etsy and/or Treatstock, we are not responsible for any loss or damage cased to you, or any third-party, by any incorrect information found and/or errors occurred during visit on Site, Social Media, Etsy and/or Treatstock.
A failure to comply or violation of any term in the Terms & Conditions as determined in the sole discretion of Blue Box Goblin will result in an immediate cancellation of your ordered services or products. Any loss or damage caused, by these actions, to Blue Box Goblin will be recovered from you, by deducting money of already made payment or via legal channels.

Price

All prices are indicated in corresponding currencies. If you do not choose to pay in the shown currency, the currency conversion will be handled by our payment service provider.  
The price quoted on Site, Social Media, Etsy and/or Treatstock may/may not include shipping costs, sales tax or VAT (if applicable), but excludes import duty or taxes (if applicable). However, duty, tax and brokerage fees may be levied upon importation, depending upon the destination country of your order. Shipping charges indicated by us are only for the carriage of your order and do not include these additional charges. You may contact the customs authority of the destination country of your order to learn more about the applicable duties and taxes. For more information about how we proceed see Shipping
We reserve right to change prices at any time, but changes shall not affect the orders for which payment was confirmed.

Products/Services

Blue Box Goblin can advise you about properties of selected product and their purpose, however, when selecting products, you act at your own risk. We are not responsible for your choice, fitness for purpose or expectations, the applicability of the product for any purpose, or the use of products in any region.  
In order to improve your experience, we are trying to show every product in different colours (if available). However, the images of products from certain angles may be in one colour only. The colour of the finished product may differ by several shades from the colour shown in the picture, depending on screen resolution and settings. We do our best to set the colours of our products and materials as accurately as possible. However, the perception of colour can be subjective and may differ from person to person. Additionally, we use different material supplier, therefore we are unable to guarantee no difference in colour of offered products. More information can be found here.
Blue Box Goblin offer two different types of 3d printing services, proceeded through Direct Printing Service (Treatstock).
We reserve right to make changes to any products or services, and their description, without notice for any reason.
We reserve rights to close, remove, replace or temporary terminate any of services and products, without notice for any reason.

Orders

We are obliged to examine all attached documentation provided, by you, before confirming the order (or before submitting our own commercial proposal - accepted by you upon payment).
You are obligated to pay in full, or partially, whichever applies, for our products and/or services, before we proceed your order.
While browsing the Site, you may choose the product or service offered in one of available materials and colours. Blue Box Goblin will then do they best to complete the order in that material and colour, but cannot guarantee completion of order in requested material and colour.

During the checkout process, the Site allows you to select a delivery method, including all the necessary information; at the final stage, the Site shows the total cost including all fees.
You shall agree to the Terms & Conditions, and pay for your order using the chosen or available method.
Orders via Direct Printing Service shall be proceeded in accordance with their terms and conditions.
Orders will be proceeded in specified, in product description or agreed during quotation process, time frame. We reserve right to extend proceeding time in case of equipment fault, material unavailability or any other circumstances caused by third-party, which may occur and could have direct or indirect impact on business health. We are not responsible for any loss or damage cased to you, or any third-party, by these occurrences, as they cannot be controlled by us.
We reserve right to refuse provide services or sell products s if they may be used for any illegal or unauthorized purposes that could violate any laws and regulations.  
We reserve right to refuse to sell any products or services at any time, without notice for any reason.
We reserve the right to reject your order with or without explanations, and refund the money fully or partially to you via method which it was paid, by our sole discretion. 
Downloadable files only. Buying downloadable file(s) from our store you agree as follows. File(s) will be available to download after payment completion. It may take up to 12 hours to generate and send link with access to the file(s). Your email will be your access ID and link will not work with other emails, therefore you have to make sure it address' correct and you can access it. If found error with your email after payment completion, please contact us immediately using contact form. We can only correct it before we send you link. If we send you a link before you find error, order will be marked as a completed and your right to make correction voided. We are not responsible for any errors made by you. For more information see Sell/Return.
Link with the file(s) will lead you to third-party website, Dropbox. This is the most secure way of transferring file(s) we can offer and you shall agree to use it. We are currently unable to provide direct download service form Site. To find out more about third-party use of information and terms & conditions click here.
If you cannot find email with link, please check you Spam folder. If it is not there please contact us immediately and we will re-send it. Please be aware we will only respond to emails for orders awaiting over 12 hours.
Custom downloadable file(s) are subject of time frame agreed between you and us, and may vary depends of it/their complexity.

Payments

We accept payments via PayPal, credit and debit card via Stripe. Blue Box Goblin, at its sole discretion, can accept payment for orders by bank transfer. In this case, the specified payment method will be available for you in the choice of payment methods.
Each payment method will be proceeded securely via chosen payment operator site.
In the event that we cannot process your order, we will fully return your money back to your card or account. 
In the event that we determine that the product is not of sufficient quality, we may fully or partially return the money back to your card or account.
If you detect an error in your order after the completion of the payment process, you should immediately contact us via contact form to correct the error.

Delivery

We offer delivery services of independent companies such as RoyalMail, ParcelForce etc.,
Postage fees will be calculated in accordance with their price list.
More information can be found in Shipping.

Third-party content

The Site may contain links to other sites. We are not responsible for the content and availability of these sites. Each of these has its own terms and conditions, please read them carefully. 

Indemnification

You hereby agree to indemnify and undertake to keep Blue Box Goblin and its affiliates, distributors, suppliers, contractors, and their employees unharmed from and against any liabilities, losses, costs, damages, and expenses (including without limitation legal expenses) arising from or relating to, any claims that you have breached in the provisions of these Terms and Conditions.

Events beyond our control

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
i.Strike, lockout or other forms of protest.
ii.Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
iii.Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
iv.Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
v.Inability to use public or private telecommunication systems.
vi.Acts, decrees, legislation, regulations or restrictions of any government or public authority.
vii.Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfill our obligations by virtue of the Contract despite the situation of Force Majeure.

Limitation of liability

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT BLUE BOX GOBLIN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COMPENSATORY, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF INCOME, PROFITS, CONTRACTS, DATA, OR OTHER INTANGIBLE LOSSES OF ANY KIND WHATSOEVER RESULTING FROM THE USE OF, OR INABILITY TO USE OF OUR SERVICES AND/OR PRODUCTS.  

IN NO EVENT SHALL BLUE BOX GOBLIN OR OUR DIRECTORS, EMPLOYEES, PARTNERS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES, OUR PRODUCTS OR THIS AGREEMENT, HOWEVER ARISING, INCLUDING NEGLIGENCE.    

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  

Applicable law

The use of the Site and the product and service purchase contracts through said Site shall be governed by United Kingdom law. Any controversy that arises or is related to the use of the Site or said contracts shall be subject to the non-exclusive jurisdiction of the United Kingdom courts. If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognized in any applicable legislation in this area.

Contact information

If you have any questions regarding these Terms & Conditions or products or services, you can contact us using the contact form.

Last update: 27.07.19
Created: 06.03.19